Terms of service

Welcome to LumosEira. These Terms of Service govern your access to and use of the LumosEira website ( www.lumoseira.com ) and any related services for purchasing Tops, Shorts, and Matching Sets. By accessing or using our Site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions, you may not access the Site or use any services.

User Agreement

By placing an order through our Site, you confirm that you are at least the age of majority in your state or province of residence. You agree to provide current, complete, and accurate purchase and account information for all purchases made. You further agree to promptly update your information, including your email address and payment details, so that we can complete your transactions and contact you as needed.

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (excluding credit card information) may be transferred unencrypted and involve transmissions over various networks.

All purchases are subject to product availability. We may, at our sole discretion, limit or cancel quantities purchased per person, per household, or per order.

Limitation of Liability

LumosEira shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Site; (ii) any conduct or content of any third party on the Site; (iii) any content obtained from the Site; and (iv) unauthorized access, use, or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence), or any other legal theory, whether or not we have been informed of the possibility of such damage.

Our total liability for any claim arising out of or relating to these Terms or the Site shall not exceed the amount you paid to LumosEira in the twelve (12) months preceding the event giving rise to the claim.

Intellectual Property Protection

All content published and made available on our Site, including but not limited to text, graphics, logos, images, audio clips, digital downloads, data compilations, and software, is the property of LumosEira or its content suppliers and is protected by international copyright, trademark, and other intellectual property laws.

The "LumosEira" name and logo, and all related product and service names, design marks, and slogans are the trademarks or service marks of LumosEira. You are not permitted to use any of these marks without our prior written permission. All other trademarks not owned by us that appear on the Site are the property of their respective owners.

You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products, or services obtained from this Site without explicit written authorization from LumosEira.

Refund & Return Policy

We want you to be completely satisfied with your purchase of our Tops, Shorts, and Matching Sets. If you are not satisfied, you may return eligible items within 30 days of receipt for a refund or exchange, provided the items are in their original, unworn, unwashed condition with all tags attached.

  • Initiation: To initiate a return, please contact our customer service team at [email protected] with your order number and reason for return. We will provide you with a Return Merchandise Authorization (RMA) number and instructions.
  • Refund Process: Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of business days.
  • Non-Refundable Items: Gift cards, final sale items (clearly marked as such on the product page), and items not in original condition are not eligible for return.
  • Shipping Costs: Return shipping costs are the responsibility of the customer, unless the return is due to our error (e.g., wrong or defective item shipped).

Governing Law

These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law principles.